Articles that have not been used and that are in mint condition can be returned within 14 days of receipt. Please download the return-document from our website and send it togeher with the article to TSG Logistics t.a.v. Lily Balou, Désiré de Bodtkaai 27, 9400 Ninove, Belgium. As soon as we have received your article in good order, we will evaluate the return.
Items cannot be exchanged, only returned. If you want a different size or model, you can place a new order on our webshop.


If you have a complaint about one of the delivered articles you can send an email to Please describe your complaint accurately, including a photo and order number. We will do our best to give you an answer within 2 working days with information about the handling of your complaint.